What is Communication?
Communication is a way to express your thoughts and feeling to someone and it comes under soft skill. Not only human beings but also animals do communication using body movements and using different sounds. There are three types of communications:
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| Type of Communication |
Explain different types of communication?
1) Verbal Communication: In this communication message is exchanged by language using oral or written form. Language is the most important in this Communication. This communication is used in face to face conversation, discussion, interview, calls, letters, notes, emails etc.
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Topic of this Chapter
Features of a good Verbal Communication:
1) People should have good listening skill otherwise it becomes one way communication.
2) There should be use of correct grammar in oral and written form so that the correct message reaches to the audience.
3) Voice modulation makes a deep impact in the audience. On the other hand formatting and punctuation convey message more effectively to the reads.
4) Good vocabulary can boost the message in verbal communication.
2) Non-Verbal Communication: In this communication language is not used unlike in verbal communication and message is passed using body movements, facial expressions, and postures. It is totally a wordless and unintentional even people don’t aware of it that they are sending a message.
Features of a good Non-Verbal Communication:
1) There is no use of word. Only body movements, facial expression, and gestures are used to convey a message. It is natural.
2) This communication has different meanings in different culture.
3) It shows feeling and attitude to others.
3) Visual Communication: In this communication picture is used to convey a message as “a picture is worth a thousand words”. The message is communicated using visual aids such as signs, drawings, presentation etc.
Features of a good Visual Communication:
1) In picture essential message should be direly compared to texts.
2) Different color in picture can have a good impact on audience.
What is Communication Cycle?
When we share message, the message passes through many stages, and eventually reaches to the receiver. In communication every stage is equally important as communication is a two way process.
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| Communication Cycle |
2) Message: The message is the thought that is expressed using a communication method.
3) Encoding: This is the process in which message is transformed into a verbal, non-verbal or visual form so that it can go to the receiver. Before encoding message you should keep in your mind the audience’s culture and their background.
4) Channel: The channel is the media through which message is
transmitted from sender to a receiver. In communication different channels have
different strength and weakness.
There could be any communication channel:
Verbal: Speech, Face-to-Face Meeting,
Telephone, Video conference, Interview, E-mail, Letter, Report
Non-Verbal: Body Movement, Face Expression,
Gesture
Visual: Video, Picture, Chart
5) Decoding: In encoding message was transformed into a form so that receiver can understand the message. On the other hand in decoding a receiver reads the message and translates its meaning. There could be errors if the receiver doesn’t have the enough knowledge to translate the message.
6) Receiver: A receiver could be a person or a audience to whom the message has been delivered by the speaker. Sender is the one end of the thread. On the other hand a receiver is the second end of the thread. The communication is only successful when message is delivered correctly to the receiver.
7) Feedback: Feedback is the reaction that can be verbal or non-verbal. The audience will give a feedback after understanding the message. The speaker should give attention to the feedback, as it can give assurance that audience has understood the message.
There are two types of feedback:
i) Positive feedback tells that message was delivered correctly and it motivates to do better.
ii) Negative feedback tells where needs improvement, so next time perform better.
Chapter 1 – Digital Documentation
Chapter 2– Electronic Spreadsheet
Chapter 3 – Database Management System
Chapter 4 –Web Application
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Why Feedback is important in communication cycle?
Feedback is the
backbone of a communication cycle. It helps to review the mistakes and gives
change to improve them. Without feedback communication is incomplete.
Feedback can be
given at different times of the tasks. Therefore it can be divided into two
categories:
1) Formative Feedback is given at the mid of the task so its helps to improve and
prevent from making the same mistakes. Verbal method is used to give Formative
Feedback.
2) Summative Feedback is given at the end of the task. It gives specific information in written form. Verbal method is used to give Summative Feedback.
What do you mean by Written feedback?
Written
feedback is mostly given for Formative or Summative assessment.
Advantages: This
feedback gives specific details about strength or weaknesses. It can be saved
for future use.
Disadvantages:
Written feedback sometime recipient doesn’t want to read and it could be
misinterpreted by a user.
Chapter 1 – Digital Documentation
Chapter 2– Electronic Spreadsheet
Chapter 3 – Database Management System
Chapter 4 –Web Application
What do you mean by Verbal feedback?
Verbal feedback
is used for formative and informal assessment tasks. This may be given using
verbal method, face to face or using recording.
Advantages: It is immediate and receiver understands easily. It is given in native language so it is more effective.
Disadvantages: Everyone is not comfortable in giving face to face feedback. It is difficult to save for future use.
What do you mean by Specific and Non-Specific feedback?
1) Specific Feedback
gives detailed informative of strength and weaknesses in written form and how
well or poorly task was done.
For example after checking essay English teacher says, “Essay was written well but there were spelling and grammar mistakes and punctuation needs to be improved.”
2) Non-Specific Feedback is a general remark. It doesn’t give detailed feedback, so it isn’t helpful. It shows you didn’t think in depth.
For example: very good, you did well.
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