What are the opportunities in IT industries?
IT (Information Technology) has established a worldwide network and in this network the world has turned into a small village. It has become easy to share, communicate, and store data all over the world. IT applications can be seen everywhere in our society like Hospital, School, Research, Bank etc.
The opportunities in IT industries can be divided into three categories:
1) IT Application: IT applications have changed the way of living. It has made our life easy. We see IT applications in all sectors like: social networking, Banking, Education, Research, Defense, Entertainment etc.
2) Software Development: Software development is the main work in IT industries. All organizations and all sectors are digitalizing to themselves, so they need software. Many software companies are providing worldwide services and generating huge revenues. For example: Microsoft, Google, Infosys etc.
3) ITeS (IT enabled Services): ITeS has huge potential to grow. It has been providing employment to millions of people. Many companies are providing worldwide services and depositing foreign currencies.
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Other Topic of this Chapter
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What is BPO (Business Process Outsourcing)?
OR
Discuss the advantages and disadvantages of BPO.
BPO stands for Business Process Outsourcing. It means hiring a company from outside for work at minimum cost. Outsourcing means a company does a contract with an organization to perform one or more functions for them. BPO provides services like customer support services, data processing, and online services.
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BPO Services
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Type of BPO Services
1) Data Entry Services: These types of BPO services provide data entry services with high speed and accuracy. Data entry services include data entry of voters ID, data entry for Aadhar Card, and data entry in offices.
2) Online Services: These types of BPO services include online sales and purchase like insurance policy. This is the fastest method to reach out to their customers.
3) Technical Support Services: These types of services include technical information to their customers. They resolve computer hardware and software problems.
4) Customer Support Services: These services include giving information to their customers through e-mail, phone call, chat etc. These services are provided 24X7.
Advantages of BPO
1) BPO provides services at low cost.
2) Companies can focus on their main objects.
3) BPO increases the productivity of the companies.
Disadvantages of BPO
1) BPO jobs mainly done by sitting in front of computer, so it isn’t good for heath.
2) BPO services are given by outside companies, so there are security issues.
What is BPM (Business Process Management)?
OR
What does BPM mean?
BPM is process to optimizing business operations by finding areas of improvement and providing IT solutions, so that companies perform tasks, serve customers, and generate revenue and business process smoothly.
Consider a bank loan application. A customer will provide a bank loan application on a website for home loan. First information provided by a customer will go to loan process and loan process isn’t a small process. There are multiple operations involved in it.
1) Credit Checkup
2) Quality Control
3) Loan Management
these all tasks collectively called business processes. The customer for home loan will provide application electronically. This application will further checked by the bank’s sales person. A home loan has some eligibility criteria, so the set of documents such as ID prove, income source, salary slip, and property document will be submitted by the customer. The initial process for loan is also called Pr-Qualification-Process.
In next phase the evaluating team will check all the documents submitted and forward to the credit analysis team.
At this point the credit department will verify the documents. If any document is missing then all documents will be sent to the customer and the customer will come the documents and resubmits the application.
Now if the customer fulfills the criteria the application is approved. If customer lacks somewhere the application is rejected.
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BPM is all about managing multiple input streams and inter-communication of business processes to generate desired business outcome within least time possible.
The three pillars to BPM:
1) People
2) Processes
3) Technology
These three components required to work together to make BPM successful.
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Business Process Management
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